Support

Known for best-in-class service and support, our team is responsive and knows how to quickly get your organization past any obstacles it may encounter while using your system. Our support staff has been hand-picked and carefully trained to act as an extension of your company who is there to make sure you are up and running toward your business goals.

How to contact our Customer Care team

By online request form - Preferred Method

To log a request for support, please visit the ECi Support Portal. Once your request is logged, a Customer Care Technician will contact you.

By phone or email

eaCustomerCare@ecisolutions.com
866-342-8392

Support screen share

If requested by an e-automate Customer Care Technician, please use GoToAssist to share your screen with our team.

Connect Conference is COMING SOON! 

The Connect Conference 2016 is November 2 through 4 at the Gaylord Opryland in Nashville, TN. 

Each year attendees get intensive training on their software and all aspects of running a business, with unique opportunities to work one-on-one with trainers and tech support, meet company executives and network across represented industries. Click here to Register for Connect Conference now.