About

West Point Products is the market leader in providing independent resellers with premium replacement imaging supplies, printing services and innovative recycling programs. Founded in 1972, West Point Products offers a diverse line of products and services to support all imaging needs, including ink and toner cartridges, AgriTone™ bio-based toner, extended yield cartridges, printer parts and postage meter supplies. West Point Products' best-in-class Axess® MPS program, is a suite of MPS products and services that includes the Axess® TCO, the industry's most accurate TCO tool and proposal generator. West Point Products is one of only a handful of companies in the imaging industry to hold both ISO 9001:2008 and STMC certifications. Headquartered in Washington, PA, West Point Products comprehensive network of sales and distribution facilities across North America provides customers with superior service and support.

West Point Products' mission is to be "the supplier of choice for premium replacement imaging supplies and related services that add value to our customers." In support of this goal, West Point Products aims to be the most customer-friendly organization in the imaging industry, acknowledging the fact that our customers deserve to do business with a supplier that treats them with respect and integrity, making their daily lives easier. To accomplish this feat, we have created a foundation based on 5 pillars that will assist us in our mission. Those 5 pillars are:

  1. Quality, our distinguishing element
  2. Service, outstanding levels of support
  3. Selection, broad assortment of premium compatible cartridges
  4. Integrity, strict devotion to our values
  5. People, the dynamic foundation of our success

In every aspect of our business, West Point Products strives to ensure complete satisfaction for our customers. Our dynamic approach to service and customer support are a part of what has made our company one of the most successful in the document imaging aftermarket. At West Point Products we employ innovation to provide quality premium replacement toner cartridges and other imaging supplies to our valued partners.

To ensure differentiation within today's competitive market, West Point Products offers a diverse product line that covers all major brands of imaging supplies, specializing in products intended for the document imaging market, including:

All products are sold exclusively to the reseller community.

In addition to its broad array of products, West Point Products also supports its reseller community with some of the most advanced value-added service offerings in the industry, including Axess™ Managed Print Services, a suite of MPS products and services, and industry leading core collection and recycling programs.

Headquartered in Washington, PA, West Point Products has 7 distribution centers located in Pennsylvania, Florida, Texas, Colorado, California, Ontario Canada and Alberta Canada.

Integration FAQS

Average implementation time: 2-10 hours per vendor

Status: Live

Investment: $495 one time installation, $495 annual subscription, $720 annual site license for PIP unless already owned.

Who supports it? ECi e-automate

Who handles install? ECi e-automate

Description of installation: Improves key business processes for dealers. Among these processes is purchasing, including access to updated information on equipment and related items, automated submission and acknowledgement of purchase orders, shipping confirmations, and invoicing.

Integration points to include: Pricing request, order submission, current shipping status, order response, invoice request

Key contacts

e-automate Account Managers
866-342-8392
eaAccountManager@ECiSolutions.com

West Point Products
PO Box 50
Schoolhouse Lane
Valley Grove, WV 26060
1-800-624-6991
WestPointProducts.com
customerservice@westpointproducts.com