Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2011, Ricoh Group had worldwide sales of 1,942 billion yen (approx. 23 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change., Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

Integration FAQS

Average implementation time: 20-30 minutes

Status: Live

Investment: $495 one time installation, $495 annual subscription and $720 annual site license for PIP unless already owned (Connection and installation charges are co-op eligible, refer to co-op guidelines for details)

Who supports it? ECi e-automate

Who handles the install? ECi e-automate

Description of integration: The Ricoh Dealer Gateway automates the dealer's e-automate system with improved inventory capability along with current pricing and equipment configuration details; Thus streamlining the process for a dealer selling the Ricoh Family Group product line.

Integration points to include: Ricoh Family Group dealers who utilize the Ricoh Dealer Gateway will receive notifications of changes to products, items, pricing, and have the ability to accept any changes.

Key contacts

e-automate Account Managers

Meagan Moody, VP Process Improvement 

e-automate Customer Care