Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.
Business Process Automation Meets Service Delivery Intelligence
Autotask Pro is a complete business management solution specifically designed to help technology solution providers run their businesses more efficiently and more profitably. Autotask gets your entire team working on the same customer and business information, all in real time, and delivers real service intelligence and insight about your business.
- Service Desk
- Tech Scheduling
- Outsource Management
- Service Level Management
- Open API
- Autotask Online Community
- Time and expenses
- Project Management
A Complete Business Management Platform For Technology Solutions Providers
Fully Integrated Business Managment Platform
Technology solutions businesses are too complex to manage with point solutions, home grown applications and spreadsheets. Autotask Pro includes everything you need to organize, automate and optimize your business from a single platform, accessible from anywhere.
Service Delivery Intelligence. Real-time insight.
To gain day-to-day control and understand the metrics affecting your business, you need real efficiency, visibility and insight. With all your data housed in a single, integrated database, Autotask delivers real-time access to all of the metrics that matter most to you and your business.
True, Multitenant SaaS
Autotask was specifically built from the start as a world-class SaaS platform. By removing the need for you to monitor and maintain another server in your infrastructure, your time can be better used doing what you do best - providing outstanding service to your clients.
Services & Support
From your first day with Autotask you will be working with an award-winning Client Services team whose mission is to help your business grow and prosper, and you can select from a wide variety of services and programs to meet your exact business requirements.
Average implementation time: TBD
Investment: $495 annual Vendor Connector subscription
$495 annual site license for PIP unless already owned
Who supports it? ECi e-automate
Who handles install? ECi e-automate
Description of installation: This integration is intended to automate the business processes for Independent Dealers using both Autotask and e-automate by removing the redundancy, time delays, and errors in transferring data between the two systems. These integration optimizations will include synchronizing accounts, providing a method for AT invoices to be pulled by e-automate service calls and related mapping to automate the work flow between the two systems.
e-automate Account Managers
Autotask, Len Dicostanzo