Autotask

About

Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Business Process Automation Meets Service Delivery Intelligence

Autotask Pro is a complete business management solution specifically designed to help technology solution providers run their businesses more efficiently and more profitably. Autotask gets your entire team working on the same customer and business information, all in real time, and delivers real service intelligence and insight about your business.

A Complete Business Management Platform For Technology Solutions Providers

Fully Integrated Business Managment Platform

Technology solutions businesses are too complex to manage with point solutions, home grown applications and spreadsheets. Autotask Pro includes everything you need to organize, automate and optimize your business from a single platform, accessible from anywhere.

Service Delivery Intelligence. Real-time insight.

To gain day-to-day control and understand the metrics affecting your business, you need real efficiency, visibility and insight. With all your data housed in a single, integrated database, Autotask delivers real-time access to all of the metrics that matter most to you and your business.

True, Multitenant SaaS

Autotask was specifically built from the start as a world-class SaaS platform. By removing the need for you to monitor and maintain another server in your infrastructure, your time can be better used doing what you do best - providing outstanding service to your clients.

Services & Support

From your first day with Autotask you will be working with an award-winning Client Services team whose mission is to help your business grow and prosper, and you can select from a wide variety of services and programs to meet your exact business requirements.

Integration FAQs

Average implementation time: TBD

Status: Live

Investment: $495 annual Vendor Connector subscription
$495 annual site license for PIP unless already owned

Who supports it? ECi e-automate

Who handles install? ECi e-automate

Description of installation: This integration is intended to automate the business processes for Independent Dealers using both Autotask and e-automate by removing the redundancy, time delays, and errors in transferring data between the two systems. These integration optimizations will include synchronizing accounts, providing a method for AT invoices to be pulled by e-automate service calls and related mapping to automate the work flow between the two systems.

Key contacts

e-automate Account Managers
866-342-8392
eaAccountManager@ECiSolutions.com

Autotask, Len Dicostanzo
518-720-3500
ldicostanzo@autotask.com

Autotask Corporation
518-720-3500
Autotask.com